PRIVACY POLICY

Our website address is: https://8gramcoffee.cz.

This Privacy Policy outlines how https://8gramcoffee.cz (the “Site”, “we”, “us”, or “our”), operated by Temporary Madness s.r.o. (Company ID 17196388), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and Services. When we mention “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly provide to us through our Services may include:

– Basic contact details: your name, address, phone number, and email address.

– Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.

– Account information: your username, password, and security questions.

– Shopping information: items you view, add to your cart, or place on your wishlist.

– Customer support information: any information you choose to include when communicating with us, such as messages sent through the Services.

Some features of the Services may require you to provide certain personal information. Choosing not to provide this information may prevent you from using or accessing these features.

Information We Collect Through Cookies

We automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include details about how you access and use our Site and your account, including device and browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

– Companies that support our Site and Services.

– Our payment processors, who collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide you with requested products or services as part of our contract with you.

– When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more information, see the section titled Third Party Websites and Links below.

How We Use Your Personal Information

– Providing Products and Services: We use your personal information to deliver the Services and perform our contract with you, which includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

– Marketing and Advertising: We use your personal information for marketing purposes, such as sending promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve using your personal information to better tailor the Services and advertising on our Site and other websites.

– Security and Fraud Prevention: We utilize your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly advise against sharing your username, password, or other access details with anyone else. If you suspect your account has been compromised, please contact us immediately.

– Communicating with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, offer effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies related to operating our store with WooCommerce, see https://8gramcoffee.cz. We use Cookies to operate and enhance our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent how we share information with third parties like our advertising partners.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. Such circumstances include:

– With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

– With business and marketing partners.

– When you direct us or consent to the disclosure of certain information to third parties, such as shipping products to you or through your use of social media widgets or login integrations.

– With our affiliates or within our corporate group, in our legitimate interest to run a successful business.

– In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category:

– Identifiers: basic contact details and certain order and account information.

– Commercial information: order details, shopping information, and customer support information.

– Internet or similar network activity: Usage Data.

Categories of Recipients:

– Vendors and third parties performing services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).

– Business and marketing partners.

– Affiliates.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We have “sold” and “shared” (as defined under applicable law) personal information over the preceding 12 months to engage in advertising and marketing activities, as detailed below.

Category of Personal Information

– Identifiers: basic contact details and certain order and account information.

– Commercial information: records of products or services purchased and shopping information.

– Internet or similar network activity: Usage Data.

Categories of Recipients

– Business and marketing partners.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit such content to any public area of the Services, it will be public and accessible by anyone.

We do not control who accesses the information you choose to make available to others and cannot ensure that those parties will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information you make publicly available, nor for its accuracy, use, or misuse by third parties.

Third Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on them. Information you provide in public or semi-public venues, including on third-party social networking platforms, may also be viewable by other users without limitation as to its use by us or third parties. Our inclusion of such links does not imply any endorsement of the content on these platforms or their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. Additionally, any information you send to us may not be secure during transmission. We recommend not using unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

– Right to Access / Know: You may request access to personal information we hold about you, including details on how we use and share it.

– Right to Delete: You may request that we delete personal information we maintain about you.

– Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

– Right to Portability: You may request a copy of your personal information and ask us to transfer it to a third party, under certain circumstances and exceptions.

– Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may direct us not to “sell” or “share” your personal information or to opt out of processing your personal information for “targeted advertising,” as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out of the “sale” or “sharing” of your information for that device and browser.

– Right to Limit Use and Disclosure of Sensitive Personal Information: You may direct us to limit our use and disclosure of sensitive personal information to what is necessary to perform the Services or provide goods reasonably expected by an average individual.

– Restriction of Processing: You may ask us to stop or restrict our processing of your personal information.

– Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw that consent.

– Appeal: You may appeal our decision if we decline to process your request by replying directly to our denial.

– Managing Communication Preferences: You can opt out of receiving promotional emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails related to your account or orders.

You can exercise these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity by requesting information like your email address or account details before responding substantively to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. We will require proof that the agent has been authorized by you, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you’re not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority, depending on your location.

International Users

Please note that we may transfer, store, and process your personal information outside of your home country, including in the United States. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authority, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +420723646710 or email us at [email protected].

Last update on 8.11.2024.